Return and Refund Policy

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

All returned items must still have the ORIGINAL TAGS on them. (If applicable) 

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

When making a return, please include the original invoice and any notes as to why it is being returned.

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a $6 return shipping charge.

We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Please Note: There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery 

Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you used SEZZLE; please check your account or call them first.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@prettyclassysouthernboutique.com.

Shoes (if applicable)

Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. For any questions, please email us at sale@prettyclassysouthernboutique.com.

Shipping

Please ship all returned products using the return label that was shipped with your product(s).  If you did not receive a return label; please contact us for that information. 

Depending on where you live, the time it may take for your product to reach us, may vary.

Please Note: If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

If you are shipping an item for returns over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost items due to shipping. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)
We only replace items if they are defective or damaged (please see below). Due to high demand in some of our products, the product being exchanged may not be available. If you need to exchange it for the same item, send us an email at sales@prettyclassysouthernboutique.com. 

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Please Note: Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to the warehouse is attempted.